Computer Warranty Support - Cirrus Computers

In order to claim warranty on products bought from Cirrus Computers, you will need to ensure that you have a copy of your invoice. If you have lost your invoice, then please call your closest store in order to organise an invoice to be printed and/or sent out to you. Unless otherwise stated, all products bought at Cirrus Computers come with a return to base warranty. This means that you will need to bring the product back to us, or to an authorised repair agent, in order to get the product repaired. Also note that we offer a repair warranty. This means that we will not replace the device, and that we will repair the item in a timely manner. If your product meets any of the below criteria, then fees and charges will apply in order to get your product repaired:

Physical damage
Power outages/storm damage
Damage caused by natural disasters
Viruses
Spyware
Software related issues
Hardware/software/driver installation
PC upgrades

Desktop Computers and Notebooks

Desktop Computers and Notebooks
When you buy a computer from Cirrus Computers, you are able to take your computer back to any of our stores in order to get repair work done under warranty. We offer a return to base warranty for the computer tower only. The warranty excludes damage caused by any electrical interference, natural disasters, software related problems, viruses, spyware and/or physical damage. In order to get your tower repaired, bring your computer, all CD's and manuals that came with the system and a copy of your invoice to your closest store.

Printers, Scanners and Multifunctions

Printers, Scanners and Multifunctions
If you have just bought the device, then a dead on arrival, or DOA for short, policy may apply. This means that we will be able to swap out your existing device with a new one, if it meets the manufacturers terms and conditions for DOA and if we have the same product in stock. All packaging, manuals, CD's, inks,and invoices will need to be brought in order to claim a product as DOA. DOA warranties usually lasts for a week from purchase. Please contact the store you bought the product from in order to confirm whether or not a DOA will apply on your device.

Monitors

Monitor
It is very important that when you bring your monitor in, or send it off to be repaired, you package the monitor in the original boxes and packaging it came in. If you are unable to do this, then you will be responsible for any damage that is done during the transportation of your monitor. Before you organise to get a LCD monitor to be repaired, please note that dead pixel policies apply with all monitors bought from Cirrus Computers. This policy applies from the moment that you buy the monitor. If your monitor does not meet the minimum dead pixel policies of the manufacturer, then the monitor will not be repaired. If the problem you are having with your LCD monitor is not associated with dead pixels, then the LCD monitor is covered by warranty and will be repaired. In order to get your monitor repaired, then please lookup the model of your monitor below, and follow the instructions to get your monitor repaired. If you cannot find your model below, then please contact your nearest Cirrus Computers store for assistance.

Software Issues

If you are experiencing any problems that are software related, or need help in learning to use a particular program, then fees and charges will apply.

Other Hardware Devices

For all other devices, like keyboards, mice, thumb drives and cameras, please call the store you bought the product from. Ensure that you have a copy of your invoice. The technician may be able to help you fix the problem over the phone. If not, then the product will need to be brought in to be repaired.

Consumables

Before opening and using any of the above items, please note we do not offer any warranty on these items. So please choose carefully before purchasing and opening any of the above.